In the Association’s programs, we respect the privacy of users and pay great attention to protecting personal data. Therefore, we operate in accordance with the Personal Data Protection Act and the General Data Protection Regulation (GDPR).

Stays in the Shelter are limited to a maximum of one year. The duration within that year can be extended gradually. You decide on your own when to enter and leave the Shelter based on your situation, needs, and willingness to participate.

Staying in the Shelter is an opportunity to find answers to your questions. We provide psychosocial support and assistance during your stay. Cooperation with staff is key to achieving your goals.

The purpose of staying at the Shelter is to help you recognize and use your inner strength, start the processes you believe are necessary, and organize your basic living conditions (housing, possible employment, etc.) in peace. Our experience shows that during this period, users gain enough inner strength to independently manage and lead their own processes – taking control of their lives themselves.

For safety reasons, visits in the Shelter are unfortunately not allowed.

Staying in the Shelter is an opportunity to find answers to your questions. We provide psychosocial support and assistance during your stay. Cooperation with staff is key to achieving your goals.

The purpose of staying at the Shelter is to help you recognize and use your inner strength, start the processes you believe are necessary, and organize your basic living conditions (housing, possible employment, etc.) in peace. Our experience shows that during this period, users gain enough inner strength to independently manage and lead their own processes – taking control of their lives themselves.

Certain rules apply to ensure safety, which are binding for everyone present in the Shelter. All information regarding safety in the Shelter is provided during the initial meeting, which can be scheduled by calling our free SOS telephone line (080 11 55), available 24/7. You can also contact us via email (drustvo-sos@drustvo-sos.si) or via the chat window on our website.

Life in the community requires some adjustment, but you are responsible for organizing your time according to your obligations (childcare, household duties, work, etc.).

Yes, in the Shelter you stay alone in a room. You only share it with your children, if they are with you. Other common spaces are shared with other residents.

It depends on your situation. If you are coming from outside Ljubljana, daily travel may be too exhausting for you and your child/children, so in these cases, a school or daycare transfer is usually necessary. If you are coming from Ljubljana, we will jointly assess the safety risks and decide whether a transfer is necessary.

Childcare cannot be provided except when group activities are taking place in the Shelter (e.g., workshops for adults), or if you have an appointment at an institution (CSD, court, police) and your child is not at school or daycare, or you cannot provide care yourself.

In the Shelter, you will work with your counselor to develop a help plan based on your situation. Shelter staff, in cooperation with other institutions (social work centers, police, other governmental and non-governmental organizations), assist you in managing personal, family, health, and other legally or formally important matters, as well as in providing basic necessities for survival.

Yes. Staying in the Shelter is free for users with no financial means. You are exempt from the contribution for lodging, and food and other necessities are provided. Upon arrival, we help you manage your own resources for living, if you meet the conditions.

No. Until the appropriate proceedings in family court are completed (or initiated), both parents have equal rights regarding their children. If the children are also victims of domestic violence (directly or indirectly as witnesses of violence against you), as a caregiver, you are responsible for their safety.

Before deciding to join the program, we will explain the intake procedure during the initial meeting and answer all your questions. For information, call our free SOS helpline (080 11 55), available 24/7. You will receive all necessary information regarding intake.

You can also contact us via email (drustvo-sos@drustvo-sos.si ) or through the chat window on our website. You may also contact the competent social work center (CSD) for assistance in contacting us.

We advise that for all information regarding safe departure, you contact our 24-hour SOS helpline (080 11 55), the nearest social work center, or any organization that assists women and children victims of violence (list available at link https://www.varuh-rs.si/kaj-delamo/koristni-naslovi-in-informacije/nevladne-organizacije/nasilje-v-druzini/).

If possible, maintain contact with trusted persons. Always have a charged phone ready for emergency calls to the police at 113.

For all women, and women with children, who have experienced domestic violence and do not feel safe in their current living environment.